Shipping Policy

Shipping Information

Thank you for choosing us for your home decor needs. We strive to get your orders to you as quickly and reliably as possible.

Processing Time:
Most orders are processed and handed over to the shipping carrier within 1-2 business days. Please note that weekends and public holidays are not considered business days.

Shipping Times:
Once your order ships, please allow for the following transit times based on your destination:

  • United Kingdom: 3-9 business days

  • European Union: 3-9 business days

  • United States: 5-10 business days

  • Worldwide: 5-14 business days

These are estimates, and delivery times may vary depending on your specific location and customs processing.

Order Tracking:
As soon as your order is shipped, you will receive a confirmation email with your tracking number and a link to follow its journey. You can also check the status of your order by visiting our Order Tracking page.

Important Notes:

  • Please ensure your shipping address is entered correctly. We cannot be held responsible for orders shipped to an incorrect address provided at checkout.

  • Address changes cannot be made after an order has been shipped.

  • For international orders, any applicable customs duties, taxes, or fees are the responsibility of the recipient.

Delivery Issues:

  • Damaged Package: Please inspect your package upon delivery. If it arrives damaged, you must contact us within 48 hours at contact@decovasse.com with photos of the damage.

  • Delivery Delays: In case of significant delays, we work closely with the shipping carrier to locate your package and provide you with updates.

Contact Us:
For any shipping-related questions, our customer service team is here to help.
📧 Email: contact@decovasse.com
⏰ Hours: 09:00 - 18:00 (Weekdays)

Please note: During peak seasons (such as holidays), processing and delivery times may be longer. For the most current updates, we recommend following our social media channels.